Ключевые слова: abject, altered, apologetic, apologize, apology, caring, communicate, compunction, concept, concerned, conflict, conscience, contrition, damaged, dejected, depressed, despairing, down, downcast, feeling, greeting, griefstricken, guiltridden, inspire, melted, message, miserable, overwhelmed, penitent, penitential, phrase, regretful, relationship, repentant, rueful, sad, selfaccusing, shamefaced, sorrowful, sorry, sympathetic, unease, unhappy, upset,