Ключевые слова: analysis, business, client, communication, complaining, concept, crm, customer, data, database, development, devices, employee, employees, enterprise, erp, human, information, loyalty, manage, management, market, marketing, network, online, organization, plan, process, product, professional, program, quality, relation, relationship, report, resources, sales, service, social, software, solution, strategy, support, symbol, system, team, technology, text, training, word,