Ключевые слова: analysis, approval, assurance, background, best, business, certificate, certified, concept, consultant, control, customer, development, efficiency, evaluation, excellence, excellent, feedback, guarantee, hand, high, improve, improvement, industry, insurance, management, marketing, perfect, performance, plan, premium, process, product, professional, quality, reliability, sale, satisfaction, service, standard, strategy, success, support, system, value, warranty, word, work,