Ключевые слова: advice, answer, ask, assess, assessment, business, client, comment, communicate, communication, complain, concept, conceptual, consumer, contact, criticism, criticize, customer, evaluate, evaluation, feedback, impression, information, judgment, marketing, message, opinion, quality, questionnaire, rating, reaction, reply, report, research, respond, response, review, satisfaction, service, share, support, survey, testimonial, text, view, word, writing,