Ключевые слова: agent, agents, answering calls, call center, call center software, call handling, call management, call monitoring, call queues, call routing, communication, contact center, customer care, customer interactioncall handling, customer queries, customer satisfaction, customer service, escalation, headset, helpdesk, helpline, inbound, inbound calls, ivr, live chat, metrics, multilingual, outbound, outbound calls, performance metrics, phone operator, phone support, problem resolution, script, script adherence, service level, support, teamwork, telemarketing, training,