Ключевые слова: accuracy, attention, busy, call, calm, communication, crisis, customer, detail, diverse, efficiency, emergency, environment, focused, handler, headset, headsets, information, interaction, management, medium, multitasking, operations, precision, prioritizing, problemsolving, professional, queries, realtime, response, screens, service, skills, stress, support, teamwork, technology, telecommunication, urgent, work, workflow, workplace,