Ключевые слова: access, accessibility, action, alertness, assistance, bad, business, button, care, choice, communication, concept, confusion, consumer, crisis, danger, despair, emergency, free, frustration, global, guidance, help, hopelessness, icon, looking, metaphoric, network, online, operator, problem, professional, protection, rescue, safety, screen, searching, seeking, sinking, situation, solution, sos, specialist, support, trouble, urgency, urgent, virtual,