Ключевые слова: appreciation, background, caring, compassionate listening, considerate, customer, emotion regulation, emotional, emotional awareness, emotional intelligence, empathic listening, empathizing, empathizing ability, empathy, employees, engagement, environment, generous, good, good leader, good manager, heart, humility, key, kindness, leader, listening, listening skills, love, manager, mindfulness, open, open mind, openness, presentation, relationship, respectful, sharing, skill, soft skill, success, supportive, sympathy, team, teamwork, touch screen, trust, trustworthiness, understanding, working,