Ключевые слова: adversity, award, bad, business, businessman, choice, client, concepts, condition, control, copy space, craft, customer, cut out, disappointment, east, emoticon, engagement, evaluation, examining, exhaustion, experience, failure, feedback, frustration, laptop, loss, low, marketing, negative, no people, online, opinion, order, performance, product, quality, questionnaire, rate, rating, reduction, review, satisfaction, scoring, service, social media, star shape, success, working,