Ключевые слова: agency, approval, assurance, best, business, businessman, certificate, certification, certified, client, company, compliance, concept, control, corporate, cyberspace, development, evaluation, excellent, feedback, guarantee, hand, icon, improvement, industrial, industry, information, iso, management, marketing, organisation, performance, person, planning, procedure, process, product, production, proposal, quality, regulation, review, satisfaction, screen, service, standard, symbol, system, technology, virtual,