Ключевые слова: approval, assurance, background, best, business, businessman, certificate, certification, certified, check, client, communication, company, compliance, computer, concept, control, corporate, cyberspace, evaluation, excellent, feedback, guarantee, horizontal, icon, improvement, industry, internet, iso, management, manager, marketing, organisation, performance, person, procedure, process, product, production, quality, regulation, review, satisfaction, service, standard, success, symbol, system, technology,