Ключевые слова: agency, approval, assurance, assured, best, business, businessman, certificate, certification, certified, client, company, compliance, concept, control, corporate, customer, cyberspace, digital, evaluation, excellent, feedback, guarantee, improvement, industrial, industry, management, marketing, organisation, organization, people, performance, planning, procedure, process, product, production, quality, regulation, review, satisfaction, service, show, standard, strategy, success, system, technology, warranty,