Ключевые слова: adverse, aggressive, anger, awful, background, bad, block, bully, business, comment, communicate, communication, concept, condition, customer, decision, deficient, event, fail, feedback, gossip, issue, job, letter, mood, nasty, news, poor, practice, rate, rating, response, result, rude, rumour, satisfaction, situation, social, speech, status, task, terrible, unacceptable, unfortunate, unpleasant, violence, wood, word, work, wrong,