Ключевые слова: abbreviation, assurance, audit, background, best, business, certificate, certification, check, communication, company, complete, concept, continuous, control, corporate, customer, design, efficiency, excellence, goal, guarantee, high, improvement, industrial, industry, instruction, international, letter, management, manufacturing, organization, procedure, process, product, production, quality, satisfaction, service, standard, strategy, system, total, tqm, vision, word, work,