Ключевые слова: agency, approved, assurance, background, business, businessman, certificate, certification, certified, checked, client, company, compliance, concept, control, corporate, customer, device, evaluation, feedback, guarantee, identity, improvement, industrial, industry, insurance, iso, judgement, management, marketing, organisation, organization, performance, procedure, process, professional, proposal, qc, quality, regulation, review, satisfaction, service, standard, system, technology, value, warranty,