Ключевые слова: agency, approval, assurance, best, business, businessman, certificate, certification, client, company, compliance, computer, concept, control, corporate, cyberspace, document, evaluation, excellent, feedback, guarantee, improvement, internet, iso, laptop, marketing, mobile, modern, organisation, performance, phone, planning, present, press, procedure, process, proposal, quality, regulation, review, satisfaction, security, service, show, smartphone, standard, system, technology, value, warranty,