Ключевые слова: advice, agency, agreement, approval, assurance, best, certificate, checking, client, company, compliance, control, corporate, customer, cyberspace, development, evaluation, examining, excellent, feedback, guarantee, guidelines, improvement, industrial, internet, iso, judgment, management, marketing, organisation, organization, performance, planning, procedure, process, production, proposal, quality, rating, regulation, review, satisfaction, security, service, standard, system, technology, value, warranty,