Ключевые слова: agency, approval, assurance, assured, best, business, businessman, certificate, certification, client, company, compliance, concept, control, corporate, cyberspace, development, device, digital, evaluation, excellent, feedback, guarantee, improvement, industry, insurance, management, marketing, organisation, performance, planning, present, procedure, process, product, production, professional, proposal, quality, rating, regulation, review, satisfaction, service, show, standard, success, symbol, system, technology,