Ключевые слова: agency, approval, assessment, assurance, best, businessman, certificate, certification, client, company, compliance, concept, control, corporate, cyberspace, evaluation, excellent, feedback, guarantee, hand, improvement, industrial, industry, internet, judgment, man, management, marketing, modern, organisation, organization, performance, present, procedure, production, proposal, quality, regulation, review, satisfaction, service, show, standard, system, technology, testimonial, value, warranty,