Ключевые слова: 5, appraisal, benchmarking, best, better, choice, client, comment, concept, customer, evaluation, excellence, excellent, experience, feedback, five, good, like, management, marketing, online, opinion, performance, point, positive, proactive, quality, rank, ranking, rate, rating, reputation, result, review, satisfaction, score, service, success, successful, support, survey, top, vote, website, win, winner,