Ключевые слова: aspirations, best, business, choice, choose, choosing, commerce, consumer, contact, correct, customer, emoticon, emotion, evaluation, excellence, excellent, experience, feedback, finger, five, hand, happiness, happy, human, management, manager, marketing, online, opinion, performance, positive, quality, questionnaire, rank, ranking, rate, rating, report, research, review, satisfaction, selection, service, smile, strategy, success, support, survey, trust,