Ключевые слова: adherence to protocol, aircraft systems, airplane, aviation, background, cabin crew, comfort, communication, contingency planning, coordination, critical thinking, customer care, customer service, decisionmaking, emergency procedures, emergency response, experience, first aid, flight, flight attendants, hospitality, instruments, landing, leadership, maintenance, mental health, navigation, operations, passengers, physical fitness, pilots, problemsolving, procedures, professionalism, regulations, repair, responsibility, safety, safety checks, safety equipment, security, situational awareness, stress management, takeoff, team, teamwork, technology, time management,