Ключевые слова: a4, a5, administration, agency, authorities, authority, background, bureaucracy, claim, complicated, device, digital, digitalisation, digitalization, digitization, din, din a4, document, fax, form, general, germany, government, hole puncher, home office, isolated, manual, no one, no people, nobody, office, officialdom, officialism, paper, procedure, process, processing, public, punch, puncher, red tape, request, sheet, slow, stack, tool, us, white, work,