Ключевые слова: agency, approval, assurance, assured, best, business, businessman, certificate, certification, certified, client, company, compliance, concept, control, corporate, cyberspace, device, evaluation, excellent, feedback, guarantee, hand, icon, identity, improvement, industrial, industry, insurance, iso, management, marketing, organisation, performance, planning, present, procedure, process, production, proposal, quality, review, satisfaction, service, show, standard, success, symbol, system, technology,