Ключевые слова: adr, agreement, alternative, alternative dispute resolution, answers, arbitration, business, competition, compromises, concept, conciliation, conflict, conflicts, customer satisfaction, decision, discussion, dispute, dispute resolution, disputes, human, judging, justice, law, lawyer, legal, legislation, litigation, management, mediate, mediation, mediator, negotiate, negotiation, opponents, peaceful, people, person, problem, process, q and a, relationship, resolution, rights, rival, services, solution, solve, support,