Ключевые слова: adult checkup, angry, apologies, background, business, change, choice, clarity, clinic visit, communication, complain, complaint, concept, contrast, counseling support, cube, customer, discussion talk, dislike, displeased, doc patient, emotions, explain, explain complain, feelings, general practitioner, information, justification, listen talking, misleading, negativity, no people, opposites, people rights, protest, psychologist, psychology meeting, report, solution, support, symbol, turn, word, work, work complaints,