Ключевые слова: accomplishment, achievement, analysis, appraisal, assessment, balanced scorecard, business, concept, efficiency, evaluate, evaluation, excellent, expertise, feedback, improvement, indicator, interactive, inventory turnover, key performance indicator, key performance indicators, kpi, leadership, market share, measure, metrics, perform, performance, performer, problem solver, process, production, productivity, progress, quality, rating, resolution, result, review, satisfaction, scorecard, scores, showing, skill, smart method, survey, teamwork, turnover,