Ключевые слова: achieve, aged, analysis, anticipation, assessment, call center, career, carry, connection, contact us, customer relationship, customer service support, efficiency, emoticon, estimation, evaluation, expect, expectant, expectation, expectations, forward, future, goal, growth, guide, happy, hope, improvement, indifferent, interactivity, life, measure, operator, opinion, outsourcing, pressing, quality control, relationship, satisfaction, succeed, success, support service, survey, target, using computer, waiting,