Ключевые слова: 4, benchmark, best, business, class, classification, client, customer, evaluate, evaluation, excellence, excellent, experience, feedback, five, five star, four, goal, gold, good, hotel, management, marketing, online, opinion, performance, popular, positive, product, quality, ranking, rate, rating, reputation, result, review, satisfaction, satisfy, score, scoring, service, sign, star, status, success, super, survey, vote, winner, yellow,