Ключевые слова: actions, architecture, automation, box, building, business, business process, business process modeling, city, computer, consultant, consulting, control, crm, customer, customer relationship management, data, decision, diagram, expert, flow, flowchart, functional band, job, keyboard, management, manager, managing, map, mapping, modeling, operations, organization, organize, process, professional, project, responsibilities, screen, sharing, sketching, step, strategy, swim lane, swimlane, technology, typing, uml, workflow, working,