Ключевые слова: 20s, 30s, accident, actuarial, adult, assistance, assurance, automobile, bad news, bender, breakdown, calling, caucasian, compensation, concern, concerned, crash, damaged, dent, displeased, distraught, emergency, examining, female, frustration, graze, inspecting, insurance, mobile, one person, paint, people, phone call, problem, reimbursement, repair, reparation, scrape, scratch, scrutiny, smartphone, sorrowful, stationary, talking, traffic, transport, trouble, tsar, vehicle, woman,