Ключевые слова: achievement, analysis, analyze, assess, assessment, assurance, background, best, business, caucasian, certification, concept, control, customer, design, development, efficiency, evaluate, evaluating, evaluation, excellent, expertise, feedback, high, illustration, improve, improvement, increase, level, man, management, max, maximum, objective, performance, product, production, qa, qi, quality, quality control, rating, review, satisfaction, score, standard, survey, total, woman,