Ключевые слова: 2013, a d, assessment, background, box, business, businessman, button, choice, comment, company, concept, consumer, corporate, customer, development, education, evaluation, excellence, excellent, fair, finger, form, good, hand, happy, idea, innovation, mark, marketing, money, new, performance, plan, presentation, quality, questionnaire, research, satisfaction, score, service, sign, strategy, structure, success, successful, survey, year,