Ключевые слова: achievement, action, analysis, analyze, automated, business, business process management, concept, control, creativity, crm, development, direction, education, efficiency, enhancement, evaluation, flowchart, goal, growth, idea, implement, implementation, improve, improvement, innovation, integration, management, mechanism, modern, operation, perfectioning, performance, procedure, process, program, progress, solution, standard, strategy, structured, success, system, technology, transform, upgrade, workflow,