Ключевые слова: added value, after sales services, ancient, brand strength, building trust, capitalists, create survey, credibility, customer relationship, discounts, exceed expectations, excellent service, exemplary, extra services, feedback, financing, gain, historical, integrity, leveraging, liquidity, low cost production, loyal customers, marketing management, marketplace study, monetizing, needs and demands, network effect, networking, patronage, pricing, product price place promotion, profit, quality, rapport, real time service, recommendations, retention, revenues, rewards, satisfaction, segmentation, sustainable plan, targeting, token of appreciation, transaction percentage, trusted name, word of mouth,