Ключевые слова: aim, analyze, assurance, background, best, business, button, certification, choice, concept, conceptual, control, customer, excellent, expert, expertise, finger, focus, goal, hand, high, improve, improvement, improving, increase, knob, level, management, max, maximum, measurement, measuring, objective, performance, production, qa, quality, satisfaction, selector, service, standard, system, technology, test, top, total, tqm, turning, wireframe,