Ключевые слова: absent, appointment, brace, care, cervical, clinic, clinical, collar, corridor, counter, desk, doctor, emergency, frustrated, hall, hallway, health, healthcare, hospital, illness, injured, injury, insurance, late, lobby, long, man, medical, medicine, neck, pain, patient, queue, reception, receptionist, registration, sad, service, sick, sitting, station, therapy, time, too, unhappy, visit, visitor, wait, waiting, whiplash,