Ключевые слова: 5, background, benchmark, benchmarking, best, better, business, company, concept, customer, evaluation, excel, excellence, excellent, experience, feedback, five, goal, good, increase, information, management, marketing, opinion, performance, point, positive, proactive, quality, ranking, rate, rating, reputation, result, review, satisfaction, score, service, star, status, success, successful, survey, symbol, top, valuation, warranty, winner,