Ключевые слова: analysis, analyze, assess, assessment, audit, background, business, check, client, communication, concept, customer, data, development, education, efficiency, evaluate, evaluation, excellence, feedback, grade, improvement, inspection, management, manager, measurement, monitoring, office, opinion, performance, planning, positive, quality, questionnaire, rating, reminder, report, results, review, reviewing, satisfaction, service, statistics, success, survey, text, word,