Ключевые слова: abstract, achievement, advice, answer, assurance, best, business, checklist, client, commitment, communication, connection, consultant, consumer, control, corporate, customer, efficiency, evaluation, excellence, excellent, feedback, form, good, group, guarantee, help, icon, ideas, improvement, manage, management, marketing, opinion, pass, performance, premium, quality, reliability, satisfaction, service, success, successful, survey, trust, value, warranty, worth,