Ключевые слова: alphabet, assurance, audit, background, banner, best, business, certification, check, communication, company, complete, concept, continuous, control, corporate, customer, design, efficiency, excellence, goal, grass, green, guarantee, high, improvement, industrial, industry, instruction, international, letter, management, manufacturing, organization, procedure, process, product, production, quality, satisfaction, service, standard, strategy, system, total, tqm, vision, wood, word, work,